stream power Privacy Policy for Filipino Players

1. What Information We Collect

When you register and use stream power, we collect the personal information needed to operate your account and comply with Philippine gaming regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, bet history, and account activity logs, which are necessary for processing payments and resolving disputes. Technical data — including your device type, browser, IP address, and session timestamps — is collected automatically when you access the platform, and is used to maintain security and improve platform performance. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance. All data collection is proportionate to the purpose for which it is used, and we do not gatherinformation beyond what is strictly necessary for the services we provide.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your stream power account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with regulatory requirements. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Aggregated and anonymised usage data helps us understand how players interact with the platform so we can improve game selection, navigation, and mobile performance. We may use your email address to send promotional communications about new games, offers, or platform features, but only if you have opted in to receive such messages — you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

3. Who We Share Your Data With

stream power does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data privacy standards and to use it solely for the purpose for which it was shared. We may also disclose personal information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business restructure or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance.

4. How Long We Keep Your Data

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations and financial record-keeping obligations. Account and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. Technical logs and session data are retained for shorter periods — generally up to 12 months — unless a specific security or legal investigation requires longer retention. When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of certain data by contacting our support team, subject to any overriding legal obligations that require us to retain it.

5. Your Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to certain types of processing, the right to erasure of data that is no longer necessary for the purpose it was collected, and the right to data portability in a structured, commonly used format. To exercise any of these rights, contact our support team with your request and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data privacy rights.

6. How We Protect Your Data

stream power uses industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all personnel with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. While no system can guarantee absolute security, we are committed to maintaining robust protections and responding promptly to any security incidents that may affect your personal information.

7. Cookies and Tracking Technologies

stream power uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies collect anonymised data about page visits and feature usage, helping us understand which parts of the platform are most valuable to Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or share cookie data with external advertising networks.

8. Contact and Policy Updates

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, please contact our support team by email at [email protected]. We review and update this Privacy Policy periodically to reflect changes in our practices, platform features, or applicable regulations. When material changes are made, we will notify registered players by email and update the effective date at the top of this page. Continued use of stream power after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page regularly so you are always informed about how your data is being protected.